Innova’s project team was engaged by a global staffing firm facing significant project management challenges within their IT department. With numerous critical projects at risk, the company sought our expertise in developing a comprehensive, custom-designed project manager training program.
The Challenge
The Head of IT identified specific skills gaps among the project managers that needed urgent addressing, including estimating skills, risk management, stakeholder management, and communication skills for understanding user needs. Several large-scale projects were in jeopardy due to conflicting stakeholder visions and expectations.
Customized Training Initiative
In response, we developed a series of bespoke training modules targeting the specific skills identified. These modules, designed to provide practical, context-specific solutions, formed the backbone of our training program.
Hands-on Coaching Approach
Following the training, we implemented a small-group coaching model. Over the course of their ongoing projects’ life-cycles, our consultants provided real-time guidance, enabling the project managers to apply the skills learned during the training modules in their daily work.
Turning the Tide for Troubled Projects
Our coaching focus was primarily on the projects in particularly poor shape due to the conflicting stakeholder visions. By applying the training in stakeholder management and communication, the project managers were able to realign stakeholder expectations and create a coherent vision for each project.
Results and Impact
The custom training program yielded significant positive outcomes:
- Rescued Projects: Troubled projects were not only saved but also completed on time, to the satisfaction of all users.
- Skill Enhancement: The project managers honed essential skills, leading to an overall boost in the department’s project management capabilities.
- Improved Communication: Enhanced communication skills resulted in better understanding and management of user needs and stakeholder expectations.
This case underscores the value of a well-structured, custom training program in project management. By addressing the specific needs of the client’s IT department, our bespoke training modules and subsequent coaching led to a remarkable turnaround in project outcomes. This not only revitalized the troubled projects but also instilled a culture of continuous learning and improvement within the team.
