Agile Transformation in Pharmaceutical Company
The adoption of Agile methodologies has gained momentum across various industries due to its flexibility, adaptability, and ability to improve project outcomes. This case focuses on a prominent global pharmaceutical company that decided to implement Agile methods for a significant portion of their internally developed IT projects. To test this new approach, they selected an […]
Unlocking Success: Effective Localization of Training for Global Companies
Global companies expanding into new countries face the challenge of effectively localizing their training content to ensure engagement, consistency, and cultural relevance. Localization goes beyond translation and includes adapting the content, graphics, formats, and learning methods to align with the target audience’s language, culture, and business practices. Here we explore the common challenges faced during […]
Proactive Communication
Client The client was a global ICT manufacturer with over 1200 employees locally and more than 150,000 globally. Challenge The Project Management Office of this organization is responsible for providing support services to all of the project managers and staff in the organization. Often these support people were required to directly address the behavior of […]
Project Talent Development
Developing Technology Consultation Skills A global telecom company, operating in a very competitive market, realizes that it must change quickly or risk losing market share. These days customers rely on their suppliers to take a more consultative approach. So Developing Technology Consultation Skills becomes a priority. Mobile telecommunications is one of the fastest changing technology areas today […]
Cost Optimization through Service Management Analysis
The headquarters of a pharmaceutical company faced serious financial challenges after a costly merger, prompting the need for cost-cutting measures. In this case we explore the efforts of a global pharmaceutical company’s IT department to cut costs aggressively and regain financial stability following a merger. The IT team recognized the use of numerous costly software […]
Due-Diligence Evaluation
We were invited to train a cross-functional team in Due Diligence Methodology and Skills. Our client was a global telecom service provider with over 1200 employees locally and more than 150,000 employees globally. Challenge The client was preparing to perform a due-diligence evaluation of another company before entering into a performance-based managed services contract. The […]
Customer Service Improvement
Our customer, a large ICT manufacturer operating in a very competitive region, with extremely quality-sensitive customers, was facing a challenge. Challenge Due to the extremely fast pace of technological change, the demands of the client’s customers and their end users, and the aggressiveness of the competition, this client made the decision to increase the level […]
Stakeholder Management
A global electronics manufacturer needs to streamline their project governance. Part of this effort requires Developing Stakeholder Management Skills in their project managers. Client The client is a global electronics manufacturer with over 1500 employees locally and more than 200,000 globally. Challenge The client’s PMO (Project Management Office) is responsible for providing support to the […]
Global Project Leadership
Developing Global Project Management Skills Our client was a Japan-based global organization with offices around the world. Challenge Most of their project managers had never worked outside of Japan. They had little or no experience managing people from other cultures. HR wanted to develop project leaders with “Global Project Management Skills”. Solution: A team of […]
Transforming IT into Proactive Trusted Advisors
Change is the only constant, especially in today’s digital era. This case study highlights our journey with a pharmaceutical company’s Head of IT who aimed to instill a more customer-centric and proactive culture in the Project Teams and other IT support functions. We developed a unique series of workshops and implemented the Action Learning methodology […]